Casebook
Detailed accounts of the work, from focused technical investigations to years of decisions, implementation and ongoing responsibility.
- Case Study
The systems behind a seasonal business.
A seasonal garden-centre operation grew into a more complex year-round business. My work grew with it: from seasonal employee to the person carrying problems across operations, systems and commercial decisions.
- Case Study
A meeting ends. The work carries on.
Running the day-to-day work of a small industry association: meetings, finances, membership, communications and programming, with documented processes to maintain continuity.
- Case Study
From asking for help to handling the work.
I built a public service website and a separate staff application for reviewing requests, working with documents and updating status.
- Case Study
An artist's work. A business around it.
My part was the domain, email, website, commerce and business setup around a tattoo artist’s work.
- Case Study
One phone system. Two businesses. Different rules.
I configured separate incoming-number mappings, hours and menu logic within one shared phone system.
- System Trace
Preparing inventory transfers between ERP systems.
A converter that selects finished materials, prepares import files and keeps records for checking and correcting transfers.
- System Trace
The agent needs more than a prompt.
Giving AI agents substantial work, with enough context to proceed and clear limits on what they can decide.
- Case Study
A retail platform, over time.
Implementing NCR CounterPoint was the beginning. The larger job was keeping a core retail system aligned with changing payments, hardware, ecommerce, reporting and operating requirements.
- Case Study
A storefront staff can maintain
Rebuilding a Shopify storefront around the people who maintain its departments, promotions and everyday content.
- Case Study
Bringing an existing loyalty programme online
Extending a retail loyalty programme into Shopify product, cart and account screens while keeping its existing business system in charge.