Build something that works.
Help with business systems, software, websites and the digital side of your business. Bring a specific task, a larger implementation or an existing system that needs attention. We can agree the scope and the support you need.
01 / Digital business
Bring your business online.
Starting with ‘we need a website’? Build or modernize the digital side of your business, including what happens after a customer gets in touch.
I can set up domains and professional email, build a website or online store, and connect customer requests to the work behind them. That can include business profiles, search and analytics setup, email marketing, booking and accounting processes, with ongoing support where needed.
Websites and digital foundations
A useful online presence, with clear ownership of the accounts, content and tools behind it.
Websites and online stores
A website or store built around your customers, your business and the people maintaining it.
Scope and details: Websites and online stores
Build or modernize a website or online store, choosing the platform around your business, how you sell and how your team will maintain it. That can include WordPress/WooCommerce, Shopify or a custom website, with forms, bookings and customer intake connected to the work behind them.
Business profiles and listings
Make your business details and account access consistent across the places customers find you.
Scope and details: Business profiles and listings
Set up and organize your presence on Google Business Profile, Apple Business, Meta, Yelp and Tripadvisor, with consistent business details, branding and account access.
Search and analytics setup
Connect search and analytics tools to the customer actions that matter to your business.
Scope and details: Search and analytics setup
Set up Google Search Console and Google Analytics, connect them to your website, and configure reporting around the searches, visits and customer actions that matter to your business.
Branded email and identity
Put domains, professional email and your business identity on a foundation you control.
Scope and details: Branded email and identity
Organize domains, DNS, hosting, renewals and account recovery so your business controls its online assets. Set up branded email and carry your identity through signatures, templates, documents and printed material. Configure BIMI for brand-logo display in supported inboxes, where applicable.
Commerce and customer communication
Product information and follow-up that help customers find what they need and hear from you for the right reasons.
Email marketing and customer preferences
Organize audiences and connect signup interests to relevant communication.
Programme signup and email follow-up.Scope and details: Email marketing and customer preferences
Set up Mailchimp, Klaviyo or another suitable platform. Organize contacts, segments, groups and preferences, then connect signup forms and follow-up messages.
Product catalogue organization
Make product information easier to maintain and products easier to find.
A storefront staff can maintainScope and details: Product catalogue organization
Organize product information, categories, custom fields and filters so your catalogue is easier to maintain and customers can find what they need.
South Sask Process ServicesBusiness discovery and scoping through domain setup, public web presence and the operational software behind it.
View projectTrash GrandmaDomain and branded email, web and commerce, and the marketing and business workflows around them.
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02 / Project & contract work
Bring me into a project.
Bring me in on a contract or fractional basis to implement a system, investigate a technical problem or take responsibility for a project through to handover.
Systems implementation and modernization. Integrations, internal tools and workflow redesign. Reporting, data and technical troubleshooting. Temporary systems or project leadership.
Choose, configure and introduce systems
Work through the business requirements and prepare the tools, records and people for the change.
Software selection and rollout
Work through requirements, compare tools and plan a practical implementation.
Scope and details: Software selection and rollout
Work through your requirements, compare suitable tools and plan the implementation. Decide what to configure, what to connect and where custom development is justified, with a practical rollout for your team.
Business systems your team can use
Configure operational tools around your records, responsibilities and staff.
Scope and details: Business systems your team can use
Configure customer management, HR, service desk and other operational tools around your records, responsibilities and processes. Connect accounts, permissions, email and existing systems, then prepare the documentation and training people need.
Business email, collaboration and access
Set up shared communication, files and staff access for the way your team works.
Scope and details: Business email, collaboration and access
Set up or migrate Microsoft 365 or Google Workspace, shared mailboxes, calendars, Teams and shared files. Configure staff accounts, roles, single sign-on and directory connections, including how people join and leave the business.
Migrations and upgrades
Plan and test a move while accounting for existing content, records and customizations.
A storefront staff can maintainScope and details: Migrations and upgrades
Plan and test a move or upgrade, account for existing customizations and content, and prepare staff for the new system. Move email, files, contacts or business records, reconcile duplicates and retire redundant tools.
Build, connect and understand
Software, integrations, reporting and practical automation for the gaps in your existing systems.
Custom apps and internal tools
Build the missing application, platform extension or tool for a specific business process.
Bringing an existing loyalty programme onlineScope and details: Custom apps and internal tools
Build a custom application, platform extension or internal tool for a business process that existing software does not cover well. That can include Shopify apps and connections to other business systems.
Integrations and systems troubleshooting
Connect processes and investigate why information or results disagree between systems.
When a sale price disappeared between POS and commerce.Scope and details: Integrations and systems troubleshooting
Connect sales, payments, inventory, shipping and accounting processes, or investigate why systems disagree. Trace missing updates, pricing differences and repeated manual entry to work out what needs to change.
Reporting, data cleanup and reconciliation
Turn inconsistent records into useful imports, reports and operational information.
The systems behind a seasonal business.Scope and details: Reporting, data cleanup and reconciliation
Investigate records that do not agree, clean up data for imports, and build SQL reports or spreadsheet workflows for recurring operational questions.
Practical automation and AI
Build a repeatable approach to a specific task, with appropriate checks and human review.
Scope and details: Practical automation and AI
Assess a specific task, choose suitable tools and build a repeatable process with clear checks and human review where needed.
Support and improve existing systems
Help with the systems you already depend on, with responsibilities and ongoing work agreed together.
Ongoing systems support and recovery
Maintain existing systems and plan recovery and improvements with agreed responsibilities.
Scope and details: Ongoing systems support and recovery
Maintain configurations, coordinate vendors, troubleshoot issues and plan improvements after launch. Put appropriate backups, exports, recovery procedures and documentation in place, with support responsibilities agreed for the project.
POS / commerce diagnosticsSQL diagnostics for tracing promotional pricing across POS and commerce systems.
View projectCamera recording & remote supportLinux-based camera recording and storage with remote support.
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Start with the problem.
You don’t need to arrive with a finished brief. Tell me what’s happening, what you’re trying to accomplish and where things are getting stuck. The first conversation is about whether I’m a good fit and what the sensible next step is. If that requires deeper investigation, we’ll scope and agree that work before anything becomes chargeable.
From the first conversation to handover.
Training, documentation and handover are part of the work. I can also help your team understand and maintain a system you already use.
- Understand & agree scope
- Choose & implement
- Test & prepare your team
- Handover & agreed support
Looking to bring someone in-house? Employment / résumé
Already working with me?
Email for supportReport an issue or request a change. Include the project, what happened and what you expected.
Need project guidance? Ask for the setup, onboarding or maintenance information you need for your project.