Tyler Heshka
Digital Operations & Business Systems
Contact & links
Summary
Operations and business systems manager with experience in retail, wholesale, production and association administration. I implement systems, develop reporting and internal tools, and support the people using them.
Experience
Operations & Business Systems Manager
Central Botanical Growers Ltd. o/a Floral Acres Greenhouses & Garden Centre
Scope
Lead operations and business systems across retail, wholesale and production in a highly seasonal organization.
Manage retail hard-goods purchasing, vendor sourcing, inventory and financial reconciliation. Use reporting and seasonal planning to guide buying decisions and train another manager in purchasing. Other departments handle plant buying.
Select advertising channels and allocate spend within an established budget. Oversee timing, frequency and cost, participate in proof approvals, and direct weekly promotional work delegated to another manager and external media providers.
Selected work
- Implemented an integrated NCR CounterPoint and Shopify environment connecting POS, inventory and e-commerce.
- Develop custom SAP Crystal Reports against SQL databases; use Excel and SQL-based reporting for purchasing, inventory and operational decisions.
- Build internal applications, automation and data transformation tools with Python, PowerShell and JavaScript for ERP, POS and operational workflows.
- Implemented ERP and hardware upgrades, VoIP/IVR, employee access and time-tracking integration, and digital display systems.
- Implemented staff scheduling and applicant-tracking systems to support workforce planning.
Leadership
Coordinate retail, wholesale, production and leadership; facilitate planning meetings and develop SOPs, training and internal documentation.
Managing Director
Saskatchewan Greenhouse Growers Association Ltd.
Scope
Lead association operations, budgeting, financial reporting, membership processes and industry events; work with the board on strategic priorities.
Selected work
- My association work includes board and member meetings, agendas and minutes, officer processes, bylaw interpretation, membership administration and organizational records.
Leadership
I work with boards and stakeholders on responsibilities, decisions, financial oversight, events and the records needed for continuity between people.
Earlier experience
2005 · Volunteer computing
Computer-shop volunteer.
I volunteered and shadowed a computer-shop owner, helping with software installation and hardware/software troubleshooting.
Earlier career · Customers and staff
Retail, sales and logistics.
Earlier retail, sales and logistics experience included customer service, stock, receiving and staff responsibilities.
Early 2010s · Independent work
Independent web and digital work.
I worked independently on websites, digital presence and technical problems.
Early 2010s · Prepress production
Prepress Technician.
At Transcontinental Media, I worked on advertisement preparation, proofing, page/PDF output and database tracking of completed work.
Capabilities & supporting experience
- Governance & association operations
Board and member administration, meeting records, membership, financial oversight, events and continuity across changing organizational responsibilities.
- Infrastructure & physical systems
Practical work across servers, networks, remote access, devices, telephony and physical computing, connecting infrastructure to operating needs.
- Digital media & finished output
Publication layout and information design; data-assisted catalogue publishing, prepress, print setup and finishing. Label layouts and output workflows; employee-card production; production artwork for outside fabricators. Photography, image preparation and promotional video editing support this work.
- Email & audience systems
Mailchimp and Klaviyo; campaign production, segmentation, source and interest tags, personalization, automations and triggered communication. Manually produced newsletters and availability campaigns alongside automated programme follow-up. Use of vendor-supplied loyalty data for personalization and reminders; content review for externally produced campaigns.
- Operating models & handoffs
Operational responsibility across retail, wholesale and production, including purchasing, inventory, vendor coordination and financial reconciliation.
- Business systems & integration
Implementation connecting POS, inventory and e-commerce, alongside ERP, hardware, telephony, employee access and time-tracking integration.
- Software & internal tools
Internal applications, automation and data transformation using Python, PowerShell and JavaScript; recent React, Next.js and TypeScript application work.
- Working with AI tools and agents
Context and instruction design, coding and research agents, practical model/tool comparison, and human review of evidence and results. Regular work with ChatGPT and Codex; local meeting transcription with Whisper. Working knowledge of model behaviour and privacy and confidentiality considerations; local language models and video/music generation remain exploratory.
- Reporting & information
Excel formulas and functions for structured analysis; Power Query for data preparation and transformation. SQL and SAP Crystal Reports for reporting that supports purchasing, inventory and operational decisions. Power BI for data modelling, reports and visualization.
- Technical investigation
Read-only integration diagnostics that distinguish processing state, available evidence and faults without modifying vendor business records.
- Implementation & leadership
Cross-functional coordination, workforce systems, planning, SOPs, training and documentation, alongside board-facing association operations and strategic priorities.
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