Casebook
Detailed accounts of the work, from focused technical investigations to years of decisions, implementation and ongoing responsibility.
- Case Study
The systems behind a seasonal business.
A seasonal garden-centre operation grew into a more complex year-round business. My work grew with it: from seasonal employee to the person carrying problems across operations, systems and commercial decisions.
- System Trace
When a sale price disappeared between POS and commerce.
A promotion was saved in CounterPoint, but the sale price was missing in Shopify. I traced the integration and built read-only SQL diagnostics.
- Case Study
From asking for help to handling the work.
I built a public service website and a separate staff application for reviewing requests, working with documents and updating status.
- System Trace
Preparing inventory transfers between ERP systems.
A converter that selects finished materials, prepares import files and keeps records for checking and correcting transfers.
- System Trace
Shared data for roadside and checkout displays.
Shared business-data feeds, adapted for a roadside sign and the customer displays at the tills.
- System Trace
Programme signup and email follow-up.
Connecting signup interests to programme emails, alongside the weekly availability campaigns I prepare manually.
- Case Study
A retail platform, over time.
Implementing NCR CounterPoint was the beginning. The larger job was keeping a core retail system aligned with changing payments, hardware, ecommerce, reporting and operating requirements.
- Case Study
Bringing an existing loyalty programme online
Extending a retail loyalty programme into Shopify product, cart and account screens while keeping its existing business system in charge.