Casebook

Detailed accounts of the work, from focused technical investigations to years of decisions, implementation and ongoing responsibility.

16 articles · Casebook orderClear filters

System Trace
The agent needs more than a prompt.
Giving AI agents substantial work, with enough context to proceed and clear limits on what they can decide.
AI Operations
Case Study
A retail platform, over time.
Implementing NCR CounterPoint was the beginning. The larger job was keeping a core retail system aligned with changing payments, hardware, ecommerce, reporting and operating requirements.
Operations Data & integration
Case Study
A storefront staff can maintain
Rebuilding a Shopify storefront around the people who maintain its departments, promotions and everyday content.
Design & production Operations
Case Study
Bringing an existing loyalty programme online
Extending a retail loyalty programme into Shopify product, cart and account screens while keeping its existing business system in charge.
Data & integration Operations

13–16 of 16 articles

The agent needs more than a prompt.