Casebook
Stories about the work: the decisions, the systems and what happened along the way.
- Case Study
The systems behind a seasonal business.
Buying the stock and building the systems that keep track of it are parts of the same job.
- Case Study
A meeting ends. The work carries on.
Running the day-to-day work of a small industry association: meetings, finances, membership, communications and programming, with documented processes to maintain continuity.
- Case Study
From asking for help to handling the work.
I built a public service website and a separate staff application for reviewing requests, working with documents and updating status.
- Case Study
An artist's work. A business around it.
My part was the domain, email, website, commerce and business setup around a tattoo artist’s work.
- Case Study
One phone system. Two businesses. Different rules.
I configured separate incoming-number mappings, hours and menu logic within one shared phone system.
- Case Study
The sign was only the beginning.
Replacing a manual letterboard with a scheduled roadside display, then rebuilding its control system when the original support path ended.
- Case Study
Implementing a retail platform.
Choosing and implementing a retail platform, then following the payments, stock records, reporting and staff workflows through into daily use.